If you are not satisfied with your Lake merchandise, please contact us and we will help you with your return or exchange.
Please be advised that all sale merchandise, apothecary items, undergarments, and special orders are FINAL SALE only. No returns or exchanges of these items will be accepted.
Items must be returned in original condition, unworn, with all tags intact. Shoes must be unworn and in original packaging.
Return requests must be made by email within 7 days of receipt of the items. Please email us your request at firstname.lastname@example.org.
We reserve the right to deny a return if the item does not meet our return policy requirements.
Please contact us by email at email@example.com to receive a Return Authorization (RA) number. Returns must be accompanied by a copy of the Return Authorization email and the RA number must be written on the outside of the package.
We MUST receive the returned merchandise NO LATER 7 days after you have been emailed the RA number.
Shipping and handling costs are non-refundable. Lake does not accept returns that are sent COD. We will refund the shipping costs if the return is a result of our error, or damages occurred during shipping.
Upon authorizing your return, Lake will send you a prepaid UPS return shipping label. Lake is not responsible for missing or misdelivered packages.
Returns will be processed within 3 days upon receipt of your shipment. Your merchandise purchase amount minus the shipping cost will be credited back to your original payment method. You will receive a confirmation via email that your return or exchange has been processed.
If you paid with a Lake gift certificate, then you will be issued a new gift certificate in the amount of your refund. Please be advised that often your banking institution will require additional days to post the refund to your bank account. If you used a credit card, it may take up to two billing cycles to appear on your monthly credit card paper statement.
- Please contact us at 323-664-6522, or by email at firstname.lastname@example.org, to receive a Return Authorization number. Your Return Authorization number and a UPS Return Shipping label will be emailed to you.
- Please print your Return Authorization email and include it in your package. Returns will not be accepted without a Return Authorization email.
- Send the merchandise using the prepaid UPS Return Shipping label that is emailed to you. Please re-use the original shipping materials if possible.
- Write the Return Authorization number on the outside of the package.
Ship your package to Lake, Attn: Web Returns, 1618 ½ Silver Lake Boulevard, Los Angeles, CA 90026